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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Lifestyle People186B Whitford Maraetai Rd Whitford , Auckland, Whitford 2517, New Zealand.
Shipping To return your product, you should mail your product to: The Lifestyle People 186B Whitford Maraetai Rd Whitford , Auckland, Whitford 2517, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Delivery throughout the North Island
Orders picked and packed twice per week - freight fees apply on some items depending on where you live & how big the parcels are etc. We use various freight & courier companies and any shipping prices are shown on either the product pages and / or at the check out.
Satisfied or refunded
Its our job to make sure you are fully satisfied with your selection & to resolve any issues you may have with product quality, warranties etc. We offer a conditional return policy which applies to all products.
The Lifestyle People is all about our customer service and going that extra mile for YOU - our valued customer. If you have any questions, just let us know and we will promptly get back to you with all of the answers you need.
All prices are in NZ currency and include GST. We accept Visa, Mastercard, internet banking. Paypal & Afterpay. All Credit Card payments are fully secure. Eftpos and After Pay facilities also available in-store.